Information We Collect

We collect information you provide directly to us when using our strategic financial planning services. This includes personal details shared during consultations, financial data provided for analysis, and communication preferences.

• Contact information including name, email address, and phone number
• Financial information relevant to planning services you request
• Communication records from our interactions
• Technical data from your website visits including IP address and browser information
• Cookies and similar tracking technologies for website functionality

We only collect information that's necessary to provide quality financial planning services. You can always ask what specific information we have about you.

How We Use Your Information

Your information helps us deliver personalized financial planning services that match your specific situation and goals. We use this data to understand your needs better and provide relevant advice.

• Providing strategic financial planning consultations and analysis
• Communicating about your planning progress and recommendations
• Sending educational content related to financial planning topics
• Improving our website functionality and user experience
• Meeting legal and regulatory requirements in Vietnam
• Protecting against fraud and maintaining service security

Information Sharing and Disclosure

We maintain strict confidentiality around your financial information. Sharing only happens in specific circumstances with your knowledge or when required by law.

Service providers who help us deliver financial planning services may access certain information under strict confidentiality agreements. These include secure cloud storage providers and communication platforms we use.

• With your explicit consent for specific purposes
• To comply with Vietnamese legal and regulatory requirements
• With trusted service providers under confidentiality agreements
• To protect our rights or prevent fraud when necessary
• In case of business transfers, with continued protection commitments

We'll always inform you if circumstances require information sharing beyond what's outlined here.

Your Rights and Choices

You have significant control over your personal information. These rights align with Vietnamese privacy regulations and our commitment to transparency.

• Request access to all personal information we hold about you
• Ask for corrections to inaccurate or incomplete information
• Request deletion of your information when no longer needed
• Object to certain uses of your information
• Withdraw consent for specific data processing activities
• Receive copies of your information in portable formats

You can also update communication preferences or opt out of non-essential emails at any time through your account settings or by contacting us directly.

Data Security and Storage

We implement multiple layers of security to protect your financial information. Our systems use industry-standard encryption and access controls.

Information is stored on secure servers with regular backups and monitoring. Access is limited to team members who need it for providing your services, and all access is logged and reviewed.

• Encrypted data transmission and storage using current standards
• Regular security audits and system updates
• Limited access on a need-to-know basis
• Secure backup procedures with redundant protection
• Incident response procedures for any security concerns

While we maintain strong security measures, no system is completely immune to risks. We continuously monitor and improve our protective measures based on evolving best practices.

Data Retention and Deletion

We keep your information only as long as needed for providing services or meeting legal requirements. Retention periods vary based on the type of information and applicable regulations.

• Active service information during your engagement period
• Financial planning records for seven years after service completion
• Communication records for three years unless deletion is requested
• Website usage data for two years maximum
• Marketing communications until you unsubscribe

When retention periods expire, we securely delete information unless you've requested continued service or legal requirements mandate longer storage.

Cookies and Website Technology

Our website uses cookies and similar technologies to provide better functionality and understand how you interact with our content. Most are essential for basic website operations.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. We don't use cookies for advertising or tracking across other websites.

• Essential cookies for website functionality and security
• Analytics cookies to understand website usage patterns
• Preference cookies to remember your settings
• Communication cookies for chat and contact features

We review cookie usage regularly and only deploy what's necessary for providing quality service and website functionality.

International Data Transfers

While our primary operations are based in Vietnam, some service providers may process information in other countries. We ensure adequate protection regardless of processing location.

Any international transfers comply with Vietnamese data protection requirements and include appropriate safeguards like standard contractual clauses or adequacy decisions.

• Cloud storage providers with Vietnamese data center options
• Communication platforms meeting international security standards
• Analytics services with data processing agreements
• Professional service providers under confidentiality commitments

We regularly review international processing arrangements to ensure continued protection and compliance with evolving regulations.

Changes to Privacy Practices

We may update privacy practices to reflect service changes or regulatory developments. Significant changes will be communicated directly to active clients before taking effect.

Minor updates might be posted on our website with effective dates noted. We encourage reviewing this policy periodically, especially if you're considering new services.

Previous versions of this policy are available upon request if you need to reference historical privacy practices for any reason.